We will gladly offer a refund for purchases made within 45 days. The original sales receipt is required for cash refunds, or a credit to charge card. If no receipt is provided,
we will issue a Baskins store credit for merchandise at the current selling price.
We will gladly exchange any Baskins merchandise within 45 days of the purchase
provided it is in its original condition and manufacturer’s tags are still attached.
When paying by check, please allow 10 business days for check processing before
cash refund. A Baskins store credit may be issued if purchase date is within 10 days.
We will gladly issue a Baskins store credit on clearance or seasonal merchandise at
the current selling price provided it is in its original condition and all manufacturer’s tags
are attached. No cash refunds will be issued for clearance or seasonal merchandise.
Some merchandise may require factory inspection before a decision can be made at a store level.
We offer a 90-day layaway plan, which requires 20% or $10 down payment (whichever is greater)
and monthly payments. There is a non-refundable $5 fee for each layaway. Merchandise overdue
or voluntarily returned to stock is subject to a 10% restocking fee.
Baskins gift cards have no expiration date. All Baskins gift cards must be used toward the
purchase of merchandise. No refunds will be issued for remaining Baskins gift card balances.
Special orders require 100% payment prior to order being placed. All products ordered are
guaranteed, or your money back. Discontinued or clearance merchandise is not available for special
orders. Orders generally take up to two weeks but could take longer depending on supplier availability.
Thank you for choosing Baskins!
Baskins Online Support 620 Pan American Drive Livingston, TX 77351
For Online Customer Support Please Call (877) 344-1144(M-F) 8:30am to 5:30pm CST